Terms and Conditions

These terms

These Terms and Conditions (“Terms”) are between DuePort Ltd, a company registered in England and Wales with company number 17350280, whose registered office is at K2 Bazaar, 538 Stratford Road, Shop 19, Sparkbrook, Birmingham, B11 4AL, United Kingdom (“DuePort”, “we”, “us”), and the person or organisation that opens an account (“you”).

They apply to the DuePort website, web application, and the voice agent platform and related services we provide (together, the “Service”). Our Privacy Policy, Refund and Cancellation Policy and Cookie Policy form part of these Terms.

If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation, and “you” means that organisation. If you are entering into these Terms as a business, you agree that the statutory rights that apply only to consumers do not apply to you.

Your account

• You must give accurate registration details and keep them up to date.
• You are responsible for your account credentials and for everything done under your account. Tell us promptly at contact@dueport.ai if you believe it has been accessed without your permission.
• You must be at least 18 years old and capable of entering into a contract.
• You are responsible for the users you invite into your workspace and for their compliance with these Terms.

The service we provide

DuePort lets you configure AI voice agents that answer inbound calls and place outbound calls, hold a spoken conversation, capture information, book appointments, trigger workflows in tools you connect, and record the outcome of each call in your workspace.

We provide the Service with reasonable skill and care. Automated voice technology is not perfect: agents may mis-hear, misunderstand or produce an inaccurate response, and calls depend on telephone networks we do not control. You should not use the Service as the sole channel for emergency, safety-critical, medical, legal or financial advice, and you are responsible for reviewing agent output before relying on it for anything consequential.

Plans, credits and payment

• Current plans and prices are on our pricing page. Paid plans are billed in advance on a recurring monthly basis unless stated otherwise, and renew automatically until cancelled.
• Usage of the Service consumes credits or minutes as described in your plan. If you exceed what your plan includes, we may require additional credits before further usage.
• Payments are taken by our third-party payment processor. By subscribing you authorise us and our processor to charge your payment method for the recurring fees.
• Unless stated otherwise, prices exclude VAT and other applicable taxes, which will be added where required.
• If a payment fails we may retry it, and may suspend or downgrade your account until the amount due is paid.
• Changing plan mid-cycle is prorated by our payment processor, so you pay only the difference for the remainder of the period.
• We may change prices for future billing periods on at least 30 days’ notice.

Cancelling and refunds

You can cancel a paid plan at any time from your billing settings; your subscription then continues until the end of the period you have paid for, and is not renewed. How refunds work, and the statutory cancellation rights that apply if you are a consumer, are set out in full in our Refund and Cancellation Policy.

Acceptable use

You must not use the Service to:

• break any law, regulation or code of practice that applies to you;
• make calls you are not entitled to make, including unsolicited marketing calls to people who have not given the consent the law requires or who have registered an objection;
• impersonate a real person or organisation, misrepresent who is calling, or falsify calling line identification;
• deceive, defraud, harass, threaten or abuse anyone, or attempt to obtain payment information, passwords or one-time codes under false pretences;
• clone or imitate a specific individual’s voice without that person’s documented permission;
• handle special category data — such as health, biometric or criminal offence data — unless you have told us and have your own lawful basis and appropriate safeguards for doing so;
• infringe anyone’s intellectual property, privacy or other rights, or upload malicious code;
• attempt to gain unauthorised access to the Service, probe or load-test it without our written consent, circumvent usage limits, or reverse engineer it except to the extent the law permits;
• resell, sublicense or provide the Service to third parties except under an agency plan we have agreed;
• use the Service to build a competing product, or to train a competing model on our outputs.

Your responsibilities for calls

You decide who your agents call, what they say, and what they capture. You are the controller of the personal data involved in those calls. You are responsible for:

• having a lawful basis for each call, and complying with the rules on direct marketing by telephone, including the Privacy and Electronic Communications Regulations;
• screening numbers against the Telephone Preference Service and any other do-not-call list that applies, and honouring opt-out requests promptly;
• calling only within permitted hours for the recipient’s location;
• telling callers what they need to know — including that they are speaking to an automated agent where required, and that the call may be recorded — and giving them a route to a human where the law or good practice requires it;
• making sure the content of your scripts is accurate, not misleading, and appropriate for your industry and any regulator you answer to.

We provide controls to help with these obligations, including opt-out handling, calling windows and do-not-call suppression. Using them is your responsibility, and we do not give legal advice about your calling programme.

Your data and content

• You keep all rights in the data and content you put into the Service and that your agents generate for you (“Your Data”), including call recordings, transcripts, captured fields and configuration.
• You grant us a licence to host, copy, transmit and process Your Data only as needed to provide, secure and support the Service, and to comply with the law.
• We process personal data within Your Data as your processor, as described in our Privacy Policy. Where you require one, we will enter into a data processing agreement with you.
• You are responsible for having the rights and permissions needed for us to process Your Data.
• You can export Your Data while your account is active. After termination we may delete it following a reasonable wind-down period — export anything you need before you close your account.
• We may use aggregated or de-identified data that cannot reasonably identify you or any individual to operate, secure and improve the Service.

Third-party integrations

You may connect third-party tools such as calendars, messaging apps and automation platforms. Those services are operated by other companies under their own terms and privacy notices. Connecting them authorises the exchange of data between DuePort and that service. We are not responsible for third-party services, their availability, or what they do with data you send them.

Availability and support

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted service on standard plans. We may carry out maintenance, and will try to schedule disruptive work sensibly and give notice where we reasonably can. Support is provided by email during our business hours (Monday to Friday, 09:00–18:00 GMT); response targets depend on your plan. A specific service level commitment applies only if we have agreed one with you in writing.

Intellectual property

We own the Service, including our software, models as configured by us, designs, brand and documentation, and all intellectual property rights in them. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, for your own business purposes, in line with these Terms. Nothing here transfers ownership of our intellectual property to you, or of Your Data to us. If you send us feedback, we may use it to improve the Service without obligation to you.

Confidentiality

Each party may receive information from the other that is marked confidential or would reasonably be understood to be confidential. Each party will protect the other’s confidential information with reasonable care, use it only for the purposes of these Terms, and not disclose it except to people who need it and are under similar obligations, or where the law requires disclosure.

Our liability

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• we are not liable for loss of profit, revenue, business, anticipated savings, goodwill or reputation, for loss or corruption of data other than as required by law, or for indirect or consequential loss;
• we are not liable for the content or outcome of calls your agents make or receive, for decisions you take based on agent output, or for failures of telephone networks, third-party integrations or your own systems;
• our total liability arising out of or in connection with these Terms in any twelve-month period is limited to the greater of the fees you paid us in the twelve months before the claim arose, or £100.

If you are a consumer, you have legal rights in relation to services that are not carried out with reasonable care and skill, and nothing in these Terms affects those rights.

Except as expressly stated, the Service is provided without warranties or conditions of any kind to the fullest extent the law allows, including any implied warranty of merchantability, fitness for a particular purpose, or that the Service will be error-free.

Indemnity

If you are using the Service as a business, you agree to indemnify us against claims, losses, fines and reasonable costs arising from your use of the Service in breach of these Terms — in particular claims brought by call recipients or regulators relating to the calls you make, the consent you relied on, the content of your scripts, or your handling of personal data.

Suspension and termination

• You may stop using the Service and close your account at any time.
• We may suspend or limit access immediately where we reasonably believe there is a security risk, unlawful or abusive calling, non-payment, or a breach of Acceptable use. Where it is reasonable to do so, we will tell you first and give you a chance to put things right.
• Either party may terminate for material breach that is not remedied within 14 days of written notice.
• We may withdraw the Service or close an account on 30 days’ notice, refunding any fees you have paid for a period after termination.
• On termination your right to use the Service ends. Terms that are intended to survive — including intellectual property, confidentiality, liability and governing law — continue to apply.

Changes to the service or terms

We are actively developing DuePort and may add, change or remove features. We will not make a change that materially reduces core functionality you are paying for without giving you reasonable notice.

We may update these Terms. If a change materially affects your rights or obligations, we will give account holders at least 30 days’ notice by email or in the app. Continuing to use the Service after a change takes effect means you accept the updated Terms; if you do not accept them, you may cancel before they take effect.

General

• These Terms, together with the policies they refer to, are the entire agreement between us about the Service and replace any earlier discussions.
• If any provision is found unenforceable, the rest continues to apply and that provision is applied to the extent it can be.
• Not enforcing a right straight away does not mean we have given it up.
• You may not transfer your rights under these Terms without our written consent. We may transfer ours to a group company or a buyer of our business, provided your rights are not reduced.
• Nobody other than you and us has rights under these Terms.
• Neither party is liable for failure to perform caused by events genuinely beyond its reasonable control, for as long as that event continues.
• Formal notices to us should go to contact@dueport.ai and to our registered office; notices to you will go to the email address on your account.

Governing law

These Terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts, and nothing here removes the protection of mandatory consumer law in your place of residence.

How to contact us